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A couple of things started this series of blog posts about difficult bosses. One was working with a friend who had a difficult boss. The other was listening to podcasts of The McCarthy Show about Boss/Employee Relationships. Jim & Michele McCarthy, in an intelligent and humorous way, discuss the characteristics of the "perfect boss".
The second part of the Serenity Prayer is "courage to change the things I can". Reframing our own expectations is part of that change. It's not about being right or wrong. It's about moving a little to the left or to the right, to see things from a different perspective. The McCarthy podcasts are about changed perspectives. I don't know about you but change takes courage for me!
Here's a short list of what was mentioned in the first podcast about Boss/Employee Relationships. The perfect boss:
Only pays attention to those who get results.
Is an adult who believes in the individual's responsibility for personal welfare.
Arranges for you to have a paycheck.
Pay according to merit.
Doesn't listen to gossip or complaints about someone.
Invites you to leave if your job is painful to you.
Expects you to work (produce results) and communicates his expectations clearly.
Does not reward trying, only rewards results.
Prefers status updates to waiting or asking for permission.
Is always too busy for a crisis and never too busy for connection.
You really have to listen to the podcast to hear Jim & Michele sharing this information. After listening to the podcasts, I talked to Michele McCarthy about it to confirm my understanding of what was being said.
My summary: The perfect boss doesn't reward you for your feelings. The perfect boss cares about what you do. A perfect boss expects you to show up for work to do a job and get results. The perfect boss is an adult and expects you to be an adult.
If you have identified any role you may be playing in a relationship with difficult dynamics and have taken steps to change that role, then it's time to talk about how to cope with a boss who is not the perfect boss.
Remember the Serenity Prayer? It totally applies to a relationship with a difficult boss.
Grant me the serenity to accept the things I cannot change.
Courage to change the things I can.
And the wisdom to know the difference.
Now it's time to put that Universal Principle into action on the job. What do you need to accept that you cannot change? You cannot change your boss. You can teach them how to treat you after you are certain that your side of the sidewalk is clean. Is it?
Do you show up for work on time with a good attitude prepared to work?
Do you spend your day being productive or getting results?
Have you learned to resolve your feelings?
How much time do you spend surfing the internet?
Playing solitaire? Personal phone calls?
Gossiping or complaining?
Do you give your employer a dime for his nickel?
Do you show up for work to see what you can give rather than what you can get?
Years ago when I worked in law firms, I was always surprised when I walked up behind another staff member to find him playing solitaire on the computer. I had a heavy work load and multiple deadlines. I didn't even know where the games were on the system. Yet I could not judge or criticize. My slate was not totally clean. I made personal phone calls.
In another firm one of the staff members was very social. Her role in that firm was one of counselor and adviser to the other staff members about their personal problems. Their continued visits to her desk disrupted the work flow and her productivity. Her boss asked her to stop visiting so much. She was outraged and hurt. It wasn't her fault. What was she supposed to do?
In both cases it was not unreasonable for the boss to ask for more productivity and less personal business on his time. In my instance, all I needed to reduce the personal phone calls.
In the other person's case, she needed to set boundaries around her time at work with a simple, "I'm in the middle of something. Can we discuss this later?"
If you're sure you're doing a good job, not bringing your old personal wounds to work, and being a good employee, the next post is about helping you reframe your idea of the characteristics of a perfect boss.
Seeking support is a means of gaining a different perspective on dealing with a difficult boss. I don't mean sitting around the break room complaining or gossiping. You know who to talk with get sympathy. Who do you talk with to get solutions?
If you can't identify your role in the relationship dynamics with a difficult boss, ask for help. There are professional coaches, counselors, consultants, ministers, psychologists - a wide range of professionals who can objectively help you identify your role and work with you to develop new behaviors to help you cope with conflict in the workplace. Choose who attracts you the most.
In an office environment, I worked in law firms, usually in high responsibility secretarial or legal assistant positions. The characteristics of the type of bosses I worked with were manic, driven, and demanding perfectionists. It takes a certain type of personality to become an attorney and it takes a certain type of personality to support one.
One of the things I learned about myself was through Carolyn Myss's book, Sacred Contracts. In the back of that book is an index of different archetypes characteristics. One of my archetypes was that of a Sidekick: someone who provides support for another person of greater power. I immediately got a resentment when I identified with that archetype but it perfectly explained my vocation at the time and why I was good at it.
If you need more information or support in finding what role you play in difficult dynamics with a boss, feel free to contact me.
If you're feeling like a victimized by a difficult boss, the first place to look for a solution is within yourself. Remember, according to the Law of Attraction, we attract experiences and relationships that help us grow.
The last post, Get Your Unreasonable Boss Right-Sized, was an exercise in helping you change your perspective and to level the playing field in your mind. Some things look better from a distance. Moving back emotionally allows you to put some spiritual space between your and a difficult situation. From that point, it's time to take a deeper look at you.
What are your expectations of your boss?
Does (s)he remind you of one of your parents?
Are you replaying a childhood role in your relationship?
Are your boss's expectations really unreasonable?
What lessons are you supposed to learn from this relationship?
If your boss hurts your feelings, it's time to put one of the most valuable recovery principles into action: "It's a spiritual axiom that any time I am disturbed, there is something wrong with me." What is it?
Is it my personal insecurity?
Is it fear of losing my job?
Is it my pride; do I have a problem with authority?
What is it that if I would release it, I would be free?
Again, how is this relationship meant to help me grow?
One of the first tricks to learn when coping with tyrannical behavior from your boss is to get him right-sized in your mind. You can never assess a situation clearly when you’re filled with anxiety and panic.
Chances are that if your boss’s behavior is unreasonable with you, it’s unreasonable with others too but if you’re in the direct line of fire, you can receive the brunt of her sarcasm and anger. If you feel like a victim, then you’ve perfectly aligned with someone to perpetuate that feeling.
Year ago I worked for a brilliant director in a company whom I really liked on a personal level. At work it was a different story. When he was happy, the whole office was happy. If he was stressed, he was irritable and demanding. The entire office would tip-toe around his bad mood until it passed.
Since I was in the direct line of fire, most of his irritability came at me full force. When my boss was stressed, all signs of civility disappeared. Each task was given to me in a rush. Any mistakes I made were met with derision and anger. At the beginning of the relationship, I coped with his bad moods by meeting them head on. Later in our relationship, I went through a life changing event that left me vulnerable and defenseless to any attack from anybody, not just my boss.
Instead of coping with the stress of the job and his stress like an adult, I would cower and internalize the stress as my personal pain. He had not changed. I had. To tell the truth, the workplace was not the only area of my life where I felt like a victim. I was in victim mode. If I was to continue working with my boss, I had to develop new coping skills. The first one I learned was to get him right-sized in my mind.
A friend suggested I imagine him in a diaper. Well that may have been appropriate because his behavior was often similar to a two year old’s tantrum, but the visual was a little repulsive to me. I had to find something that worked for me.
Eventually, I settled on a popular Bud Light commercial that depicted two bearded men dressed in flowery dresses and hats pretending to be women so they could get a beer during ladies’ night. Ever time my boss would act inappropriately, I would envision him in a hat and dress. That little trick helped take the edge off the panic I felt every time I thought I was being attacked. Later the relationship changed and I once again was able to interact like an adult. He had not changed. I had.
My challenge to you is to find a means to get your boss right-sized in your mind. This doesn’t mean to criticize and judge your boss, it means to find a mental image that is less threatening to you.
Stressful work relationships can drain us mentally, emotionally, and physically in the same manner that our personal relationships can. Think about it, if you work 9:00 a.m. - 5:00 p.m., five days a week, you probably spend as many waking hours with the people at work as you do with the people at home. If you're stressed out at work, that often bleeds over into your home life. If you're stressed out at home, that spills over to your career. The question is - what are you going to do about it? What can you do about it?
In the post, Relationships and the Law of Attraction, we said that we attract all our relationships to help us grow and that repeating patterns of relationships are signals for us to look inside to see where we need to change.
What about your boss? What about that other secretary or assistant that creates conflict? What about the IT person who makes you feel stupid? What lessons could those relationships possibly hold for you?
Syliva Lafair in her book, Don't Bring It to Work, says that our behavior at work is motivated by childhood behavior patterns. Even into adulthood, we live up to the labels we were given as a child:
Smart One
Pretty Girl
Weak One
Funny One
Bad One
Compliant One
Industrious One
Social One
Lafair then discusses 13 common character pattern that evidence in the workplace:
Super-Achiever
Rebel
Procrastinator
Clown
Persecutor
Victim
Rescuer
Drama Queen
Martyr
Pleaser
Avoider
Denier
Splitter
Lafair outline how our childhood patterns replay themselves in our roles at work. She suggests as a solution that we should discover our own patterns and own them in an safe environment so we can turn those character defects into assets in our workplace. Read the book and everything will be well, right?
I don't know about you but usually when I read a book like this I can immediately see someone else's behavior. It takes a little more digging to see my role in a relationships. Meantime until I change that core belief that's driving my role, I have to develop defenses and strategies to maintain my sanity and integrity.
I was a Victim, Rescuer, and Martyr in the workplace. To play those roles, I always had to attract a Persecutor, another Victim, and a Super-Achiever. In the next series of posts, I'll share insights and stories related to how I coped and changed within the workplace.
Do you work with someone who fits into one of those personalities? Can you see yourself? What have you done to cope and change?
In Relationships & the Law of Attraction, it said, “ We attract relationships that cause us pain because we need to affirm our core beliefs about ourselves and we attract the relationships we need to help us grow.” But what does it mean when we experience pain in a seemingly healthy, loving relationship? It is within that relationship where we are safe and unconditionally loved that we often experience the most pain as we try to re-enact an old pattern, heal a deeper wound, and begin to mature emotionally. That relationship becomes the greenhouse that allows our soul to bloom.
It’s safe to be alone and work on ourselves. We can totally focus on our own personal development and self-growth. We might feel intermittent loneliness but any deep underlying insecurities may not arise. Any defenses and old patterns of behavior go into remission because we aren’t triggered by another person.
If we do grow, chances are that we will become very attractive. There’s nothing more attractive than a woman who exudes self-confidence, well-being, and a beauty that can only come from within. If we’ve progressed very far, we’ll attract a safer, more loving relationship than the last one.
There are many tangible benefits that I have learned.
I focus on myself more instead of everyone else around me. When I am happier, everyone else is!
I am more content with my life and look for the positive in the situations around me.
It's easier to see the blessings in my life.
I am healthier. I eat better and exercise more.
I set small goals to achieve a big goal.
And I celebrate something every day.
You definitely opened the blinds for me!
Thanks!
Kim
I have been diagnosed with Parkinson's for about five years now and I have been continuously fighting depression. Finding Pixie has been a godsend. She has helped me come to a better understanding and acceptance of having Parkinson's and conveyed it in such a way that was tailored to my needs. I am dealing with it so much better now that even my husband and friends have noticed the positive change as well. I truly feel that I have been touched by the hand of God through Pixie.
Barb Crabtree
Jackson, Ohio I wanted to get to know myself better. I also wanted some guidance through the many
life changing experiences that I am encountering. My expectations were definitely met. I received the counsel and support that I needed. I do feel empowered. I feel that I can make the necessary changes to my life I feel that I have value and worth for the first time in a long time.
I was listened to. Pixie is a great listener. She would summarize what I had said and it
was sometimes surprising to hear... very insightful. She would offer suggestions and
opinions when asked. I was challenged more than I thought that I would be... and definitely stimulated. The "homework" assignments helped me tremendously.
Finding time for email is difficult for me. I don't have access during the work day and
limited time sharing the one family computer in the evening. Other ways of
communicating, perhaps in a diary form may have been helpful. Pixie could not have
been a better coach in my humble opinion and I valued all of our time together.
It was worth every penny.
Kim, Optician
Columbus, Ohio Pixie’s ability to gently and powerfully drill down to the core issue quickly allowed me to move through years of ‘issues’ to experience a greater freedom and energy. This freedom and energy has resulted in the development of a business I LOVE, a marketing plan that feels exciting (instead of laborious) and a sense of self that feels empowered. Her intuitive sense coupled with a wealth of business resources were the perfect combination to support me during a time of significant transition. I couldn’t have done it without Pixie!
Shannon Marie Sullivan, Professional Coach
Seattle, WA
_________
“I was Pixie's client in Supervised Coach in International Coach Academy. The situations I brought up to work on were very deep and in my opinion impossible to handle on my own or even with a coach but she was able with her calm voice and insightful questions to create awareness tat helped me see the situation in a new light and as a consequence take a new direction. I felt instantly a connection with Pixie - as if whatever I was going to talk to her about she has already felt preparing herself for. Wonderful experience.” December 21, 2008
Tsvetanka Petrova - Personal and Professional Life Coach
Top qualities: Great Results, Personable, High Integrity
__________
There was a change of administration at my place of employment and in my opinion it was not for the better. I was grouchy, miserable, and hated going to work. It was effecting every part of my life. About three months ago I was on the verge of quitting when I decided to do life coaching with Pixie. Today I have a complete new attitude. The job or the administration has not changed but with Pixie's help I have. I am so much happier and it shows at my job and in my home life. I highly recommend this coaching to anyone who wants to change for the better.
Janet F.
Purchasing Agent, Ohio
Top qualities: Expert, High Integrity, Creative
“As an adult, I have had a problem getting nervous when I play tennis matches. Until I met Pixie, this was something I struggled with for years. Even though intellectually I knew a tennis match is just a tennis match, my mind and body would go into fight or flight mode sometimes during a match. I had the most important tennis match of my life coming up and I had just met Pixie. I worked with her on the problem and she gave me specific steps to free myself from my fear. When I hit my first shot at that match something was very different. I played the best I have ever played with an audience watching and under an intense amount of pressure. We were the last doubles team left and we had to win for the whole club to win. I stayed calm to the last second and we won. That was a great moment and a good example of Pixie’s coaching ability. More importantly, though, addiction has touched my family. At times it has been very painful for me. Of all my friends and mentors, Pixie gave me the most compassionate and wise coaching to help me accept what I can not change in other people. This principle has changed all aspects of my life, allowed me to reduce stress, and enjoy what I’m doing from minute to minute. I am a darn good coach myself, but I learned a lot from Pixie that I never knew. My life since meeting her feels much more peaceful and productive. I would recommend Pixie for any type of coaching because she has a natural gift (and a soothing voice as an added bonus) . But, in particular, her wisdom around addiction, recovery, or any other control issue is a miracle.”
“Pixie displays the kind of instant connection which is as real as it is rare. She coached me through a tricky patch in my life with compassion, empathy and care. I would certainly recommend her coaching service to others.”
Top qualities: Personable, High Integrity, Creative
“Pixie has provided me Life Coaching with tremendous results. She has partnered with me through some important milestones of self-awareness that I've been able to use to significantly improve the quality of my life. She is grounded, smart, good-humoured and effective. I highly recommend Pixie, whether it's life coaching or teleseminars.” January 15, 2009
Top qualities: Great Results, Personable, Creative
Victoria Gray, CPC
Amazingly, over lunch, in a noisy restaurant, you zeroed in on the core wounds of my heart, and asked the essential, central questions that helped me fit all the pieces together. And you did it with great sensitivity for the hurt that I carried, while shining a strong light that showed me exactly what I needed to do in order to heal.
In 
